privacy statement
Immersive Education Ltd
This statement describes the privacy practices for Immersive Education Ltd, and covers our use of information gathered from our web sites, by telephone, by letter, and by other electronic means.
In this statement, we cover what personally identifiable data may be collected by us, with whom we may share such data, and what security measures are in place to protect this data. This statement also includes advice covering the rights available to you regarding the collection and use of information by us, and how you may exercise these rights.
Information collected by Immersive Education Ltd through our website
At Immersive Education, we want to encourage you to become a frequent visitor to our website. To help us tailor our sites to your needs, we may gather the following information anonymously and in aggregate:
- The type of browser you are using (for example: Internet Explorer)
- Your operating system (for example: Windows)
- Internet domain (for example: AOL)
- Your IP Address
Cookies
We may also use cookies to store certain types of information each time you visit our web site. Cookies allow our system to recognise your computer and so to collect useful information on how you use our web sites. This in turn allows us to see what interests you in particular, which in turn helps us tailor our sites more precisely to your requirements.
Your browser need not accept cookies from us, and you have the option to disable this facility on your browser at any time.
Account Information
When you register or open an account with us, you will be required to provide us with contact, shipping and billing information. We will use this information to send you further information; this may include information covering new product or service developments, news, competitions, and relevant offers.
Contact information (such as your telephone number or email address) allows us to get in touch with you quickly, should the need arise. Shipping information (such as your postal address) allows us to successfully deliver mail, software and other items to your nominated delivery address. Billing information (such as your credit card information) will be used to bill you for any goods or services you may order. We may also use this information for accounting purposes, for our customer support operations, or to respond to general or specific queries.
To get to know you better, and to assist us in the development of new products and services, we request that you provide us with some additional information. You can choose not to provide this optional information if you wish. We may use such demographic or profile data to tailor the content, information and mailings you receive from us.
From time to time, Immersive Education Ltd or its partners may invite you to participate in a survey. Participation in surveys is optional, though we hope that you will take the opportunity to provide us with your views. Information from surveys helps us to understand our customers better, and is particularly helpful to us when considering new product developments.
Sharing Information
In keeping with its role as an innovator within the field of education, Immersive Education Ltd may act jointly with other group or subsidiary companies, or with carefully selected partners. In these circumstances, Immersive Education Ltd may share, but not trade, sell or rent your personal information.
From time to time, our web site may include links to web sites operated by third parties. Immersive Education Ltd does not accept responsibility for the operation of such linked sites, and recommends that subscribers check the privacy policy for each website they visit before giving personal information.
Transfer of Data outside The European Union
The business of Immersive Education Ltd is international in nature. As a result, your personal information may be transferred outside the European Union. Where this occurs, your data will be held and processed within the terms of this privacy policy.
Changes in the Nature of Our Business
If all, or substantially all of the assets of Immersive Education Ltd are acquired by a third party, we may transfer personal and commercial data we hold to that third party.
In the highly unlikely event that an insolvency practitioner is appointed in respect of Immersive Education Ltd, that practitioner may share, trade, rent or sell the personal and commercial data we hold.
Opt out Policy
You have the right to opt out of receiving further communication from Immersive Education Ltd and its subsidiary and group companies, and its partners, at any time.
You may unsubscribe from receiving further communications from us by any of the following methods:
- Submit your request using the online contact form
- Write to us at: Customer Support
Immersive Education Ltd
3 Worton Park
Cassington
Oxfordshire
OX29 4SU - Telephone us on 01865 886332
Please remember to include your name, postal address, and the email address through which you originally contacted us. Please allow ten days for your request to become effective.
Prices and Payments
All prices and charges on this site are in UK Pounds and are shown, both exclusive, and inclusive of VAT. VAT will be charged at UK VAT current rate where applicable and will be shown in your shopping basket.
We try very hard to ensure that all information on this site is accurate. However, in the event of an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
Delivery
Products are delivered either by courier or by post, depending on their size and value.
Standard postal and courier deliveries should arrive within 5 - 7 working days of placing your order (please allow up to 10 days at busy periods).
Standard courier deliveries are usually made between 9am and 5pm. All deliveries must be signed for.
Missing, Damaged or Incorrect Orders
We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, please e-mail us via the 'contact' link at the top of our website or telephone 01865 886330.
Returns and Cancellations (Delivery items only - not applicable to software downloaded)
If your product is damaged in transit please contact us within 3 days of delivery.
In the unlikely event that you find your product is faulty please contact us to arrange a free of charge replacement. If you have chosen to have your order delivered, you can cancel your purchase at any time either before or up to 14 days after delivery. Your product must be complete, unused and in 'as new' condition.
Our contact details
- email us via the 'contact' link at the top of our website
- telephone us on 01865 886330 - please have your order reference number/postcode to hand
- write to the Despatch Department, Immersive Education, 3 Worton Park, Cassington, Oxfordshire, OX29 4SU.
